/* ============================================================
 * How-it-works + Service flow
 * ============================================================ */

.flow-hero {
  padding-block: var(--s-16) var(--s-12);
  background: linear-gradient(180deg, var(--c-bg) 0%, var(--c-brand-tint) 100%);
}
.flow-hero__grid {
  display: grid;
  gap: var(--s-10);
  align-items: center;
}
@media (min-width: 900px) {
  .flow-hero__grid { grid-template-columns: 1.2fr 1fr; }
}

.stage-block {
  display: grid;
  gap: var(--s-8);
  margin-block: var(--s-12);
  align-items: start;
}
@media (min-width: 1024px) {
  .stage-block { grid-template-columns: 0.9fr 1.1fr; }
}
.stage-block__intro {
  position: sticky;
  top: 100px;
  align-self: start;
}
.stage-num {
  display: inline-flex; align-items: center; gap: var(--s-3);
  margin-bottom: var(--s-3);
}
.stage-num__circle {
  width: 56px; height: 56px;
  display: inline-flex; align-items: center; justify-content: center;
  background: var(--c-brand);
  color: var(--c-white);
  border-radius: var(--r-full);
  font-size: var(--fs-lg);
  font-weight: var(--fw-extrabold);
}
.stage-num__label small {
  display: block;
  color: var(--c-text-subtle);
  font-size: var(--fs-xs);
  font-weight: var(--fw-medium);
  letter-spacing: var(--tracking-wider);
  text-transform: uppercase;
}
.stage-num__label strong {
  display: block;
  font-size: var(--fs-2xl);
  color: var(--c-text-strong);
  font-weight: var(--fw-bold);
}
.stage-block__chat {
  display: grid; gap: var(--s-4);
}

.flow-bullets {
  list-style: none;
  padding: 0;
  margin: var(--s-5) 0 0;
  display: grid;
  gap: var(--s-3);
}
.flow-bullets li {
  display: flex; gap: var(--s-3); align-items: flex-start;
  font-size: var(--fs-sm);
  color: var(--c-text-body);
  line-height: var(--lh-relaxed);
}
.flow-bullets li::before {
  content: "";
  flex-shrink: 0;
  width: 18px; height: 18px;
  margin-top: 3px;
  background: var(--c-accent);
  -webkit-mask: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='currentColor' d='M9 16.2L4.8 12l-1.4 1.4L9 19 21 7l-1.4-1.4z'/></svg>") no-repeat center / contain;
          mask: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'><path fill='currentColor' d='M9 16.2L4.8 12l-1.4 1.4L9 19 21 7l-1.4-1.4z'/></svg>") no-repeat center / contain;
}

.sla-table {
  width: 100%;
  border-collapse: separate;
  border-spacing: 0;
  background: var(--c-surface);
  border-radius: var(--r-lg);
  overflow: hidden;
  font-size: var(--fs-sm);
}
.sla-table th, .sla-table td {
  padding: var(--s-3) var(--s-4);
  text-align: left;
  border-bottom: 1px solid var(--c-border);
}
.sla-table th {
  background: var(--c-surface-alt);
  font-weight: var(--fw-semibold);
  font-size: var(--fs-xs);
  text-transform: uppercase;
  letter-spacing: var(--tracking-wider);
  color: var(--c-text-subtle);
}
.sla-table tr:last-child td { border-bottom: 0; }
.sla-table td.col-sla { font-weight: var(--fw-semibold); color: var(--c-brand); }

/* Bigger chat for detail pages */
.chat--big {
  padding: var(--s-6);
  font-size: var(--fs-base);
}
.chat--big .chat__bubble {
  padding: var(--s-4) var(--s-5);
  max-width: 92%;
}